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Terms of Service

Last updated: May 26, 2026

1. Acceptance

By using godentai.com or signing up for our AI receptionist service, you agree to these terms. If you don't, please don't use the service.

2. The service

GoDentai provides an AI receptionist ("Sophia") that answers inbound calls on behalf of US dental practices and other service businesses. The service includes:

  • 24/7 inbound call answering with sub-1-second response time
  • Patient qualification (new/returning, insurance, procedure interest)
  • Calendar booking integration (Google, NexHealth, Dentrix, others)
  • SMS confirmation and 24h reminders
  • Full call transcripts available to customer

3. Pricing

Month 1 - Proof of Concept:

  • $0 setup fee
  • $0.50 per minute - missed calls only (after-hours, lunch, overflow)
  • Always capped at your plan price - you never pay more than your tier
  • Tiers based on call volume: Starter $297/mo (10-20 calls/day), Growth $397/mo (20-40), Scale $497/mo (40-60), Enterprise $597/mo (60+)
  • All fees in USD

Month 2+ - Full Automation:

  • Flat monthly fee based on your tier (Starter $297, Growth $397, Scale $497, Enterprise $597)
  • Unlimited calls, all minutes included
  • Custom Sophia trained on your practice data

4. Cancellation

Either party may cancel with 60 days written notice. No cancellation fee. Month 1 proof-of-concept can be ended at any time without penalty.

Questions: email billing@godentai.com.

5. Customer responsibilities

You agree to:

  • Provide accurate practice information (services, hours, pricing, FAQ)
  • Forward inbound calls to the Twilio number we provide
  • Connect your calendar (or equivalent integration) within 48h of go-live
  • Notify us within 24h of any change to services, hours, or insurance accepted
  • Respect applicable laws (TCPA, HIPAA, state-specific dental regulations)

6. HIPAA + BAA

We sign a Business Associate Agreement (BAA) with every customer prior to go-live. Protected Health Information (PHI) is handled per HIPAA Security Rule + Privacy Rule: encrypted at rest, US-only processing, retention only as long as needed for service delivery.

7. Termination

Either party may terminate with 30 days written notice. On termination:

  • We transfer all call logs, transcripts, and customer data to you within 14 days
  • We deactivate the Twilio number (or transfer to you on request)
  • We delete our copies of your data within 90 days of termination, unless retention is required by law

8. Liability

Our total liability for any claim is capped at the fees paid by you in the 12 months prior to the event giving rise to the claim. We are not liable for: third-party service outages (Twilio, OpenAI, GoHighLevel), force majeure events, or losses arising from your failure to provide accurate practice information.

9. Governing law

These terms are governed by the laws of Italy. Disputes are resolved in the courts of Isernia (IS), Italy, unless mandatory consumer-protection law requires otherwise for non-US customers.

10. Contact

Billing: billing@godentai.com
Privacy: privacy@godentai.com
General: hello@godentai.com